Voice of the Customer (VoC) Meeting Template
Use this free presentation template to organize and present insights about customer pain points along their journeys as a way to support and guide discussions for relevant decision-making about what to prioritize for your product and customer experience
Get the template used by VoC teams from leading companies for stakeholder alignment
Convert unprocessed feedback into actionable initiatives
Tailored for monthly Voice of Customer sessions, our template enables you to:
- Uncover hidden insights in the customer journey
- Size the impact of pain points in key metrics and key performance indicators
- Prioritize opportunities based on their potential impact
- Facilitate cross-team collaboration for swift improvements
- Document your progress and commemorate achievements
Learn with the best experts in the market and develop your product practice.
Ideal for proactive CX professionals looking to:
- Map feedback to specific touchpoints
- Identify pivotal moments in the customer experience
- Develop compelling narratives for enhancements
- Inspire stakeholders with data-driven insights
Learn with the best experts in the market and develop your product practice.
Maximize the potential of your VoC meetings:
1. Gather diverse customer feedback signals (surveys, support interactions, online reviews)
2. Condense feedback into key themes
3. Use our template to interpret insights within your unique Customer Journey
4. Incorporate your data into the slides, guided by our examples
5. Engage stakeholders and guide decisions towards customer-centricity
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